Who, which, that: a clause that identifies the person or thing you mean
1. A clause that answers ‘which one?’
A defining relative clause narrows the meaning of a noun: not all colleagues, but colleagues who speak Portuguese. It can identify one person, several things or a whole type, rather than necessarily one unique object.
Check whether the clause is part of your description of the person or thing you are talking about. Removing it changes the group or loses a necessary qualification. The rest of the sentence may still be grammatical and understandable.
That is why this type of clause is normally read without a separating pause: it belongs to the same message rather than being an aside.
noun + who / which / that + rest of the clause
- noun —
- A word naming a person, thing or idea: student, book, happiness.
- clause —
- A construction with a verb, often with its own subject: when I arrived. A non-finite clause may leave the subject unspoken: to get home.
I finally met the neighbour who feeds the stray cats.
I finally met the neighbour who feeds the stray cats.
Without the clause, all we have is ‘the neighbour’, who could be any of the neighbours in the building. The clause identifies the one intended.
The lift which serves the top floors is out of order.
The lift which serves the top floors is out of order.
In this scenario, the building has several lifts, so the clause supplies necessary information: without it, the message does not identify the lift precisely.
I need the form that opens the account, not the one for the card.
I need the form that opens the account, not the one for the card.
The clause resolves a real ambiguity between two forms: that is exactly what it is there to do.
2. A person: who; a thing: which; that works for both
Who is the usual choice for people, and which for things and concepts; in a defining relative clause, that can replace either. For animals, use which or that; who is also used for pets.
In these patterns, do not use which with ordinary nouns referring to people, or who with an inanimate object unless it is personified. The choice depends on what the word means in the situation, not just how it is written.
In this standard pattern, what does not serve as a relative pronoun after a noun. Do not transfer a translation of ‘what’ from other constructions into this one.
person → who / that · thing → which / that
The dentist who replaced my filling works on Saturdays.
The dentist who replaced my filling works on Saturdays.
That is also possible after dentist; which would be incorrect here.
The kettle that boils in thirty seconds costs twice as much.
The kettle that boils in thirty seconds costs twice as much.
Here, that does the job of which: the noun refers to a thing.
Passengers who booked online can use the second entrance.
Passengers who booked online can use the second entrance.
A group of people also takes who; that is another possible choice.
3. Keep the relative clause next to the noun phrase it describes
For clarity, put the clause close to the whole noun phrase it describes. It does not necessarily follow the noun itself immediately: the people in the office who speak Polish. If several nearby nouns are possible antecedents, rephrase the sentence to make the connection unambiguous.
As a result, a relative clause often interrupts the main clause: first the subject, then the relative clause, and only then the main verb. The important point is to remember to complete the main clause with its verb after the relative clause.
When the relative clause describes an object, it naturally occurs at the end of the sentence.
subject + [who/which/that + …] + main verb + …
- subject / S —
- The grammatical subject: who or what the clause is about; the verb agrees with it. In The book was written, the book is the subject, although someone else does the action.
- verb / V —
- A word for an action or state, such as work or be. The pattern determines its form.
The email which arrived at midnight had no subject line.
The email which arrived at midnight had no subject line.
The relative clause sits between the subject email and the main verb had, interrupting the main clause.
I threw away the receipt which I needed for the refund.
I threw away the receipt which I needed for the refund.
Here, the clause describes the object receipt, so it comes at the end.
4. The pronoun as subject: the verb agrees with the noun
When who/which/that itself acts as the subject, the verb agrees with the noun being described. With an ordinary verb in the Present Simple: a colleague who speaks, colleagues who speak. This does not mean that every tense or modal verb requires -s.
A different noun is often nearby, which can be misleading. The verb in the relative clause agrees with the noun the clause refers to, not simply with the nearest word.
Because the relative pronoun already supplies the subject, do not add another pronoun to repeat that same subject inside the clause.
noun + who/which/that + verb agreeing with that noun
- verb / V —
- A word for an action or state, such as work or be. The pattern determines its form.
- noun —
- A word naming a person, thing or idea: student, book, happiness.
A colleague who speaks Portuguese joined the support team.
A colleague who speaks Portuguese joined the support team.
One person → speaks with -s.
Colleagues who speak Portuguese answer those calls.
Colleagues who speak Portuguese answer those calls.
The plural means there is no -s on either the relative-clause verb or the main verb.
The scanners which stand near the entrance are free to use.
The scanners which stand near the entrance are free to use.
Stand agrees with scanners, even though the singular noun entrance is nearby.
5. The pronoun as object: a separate subject follows
If a new subject such as I, she, my sister or our team follows who/which/that, the relative pronoun acts as the object of the clause. Someone else performs the action, and the noun from the main clause receives that action.
Word order inside the clause remains normal: subject, then verb. Do not repeat the object after the verb, because the relative pronoun at the beginning already represents it.
In defining relative clauses referring to people, modern standard English also accepts who as an object. Whom belongs to a more formal register and is not practised here.
noun + who/which/that + separate subject + verb
- subject / S —
- The grammatical subject: who or what the clause is about; the verb agrees with it. In The book was written, the book is the subject, although someone else does the action.
- verb / V —
- A word for an action or state, such as work or be. The pattern determines its form.
- noun —
- A word naming a person, thing or idea: student, book, happiness.
The playlist that Sofia made for the trip lasts four hours.
The playlist that Sofia made for the trip lasts four hours.
The subject Sofia follows that immediately, so the pronoun is the object here.
The trainer who our manager recommended has a free slot.
The trainer who our manager recommended has a free slot.
Our manager performs the act of recommending; who stands for the person recommended.
6. Two common problems: a repeated role and an unnecessary comma
Who/which/that already occupies the subject or object position in the relative clause. Adding he, she or it in that same role expresses the role twice and makes the sentence ungrammatical in this standard pattern.
This does not mean that every it in the sentence is unnecessary: the error is repeating a role inside the same relative clause. A pronoun belonging to the main clause stays in place.
Do not separate a defining relative clause with commas. Commas present a clause as an additional comment and change the message. The distinction between defining and non-defining clauses is a separate topic; here, keep defining relative clauses free of separating commas.
The suitcase that I borrowed has a broken wheel.
The suitcase that I borrowed has a broken wheel.
There is no it after borrowed: that already represents the object.
The courier who delivered the parcel left it downstairs.
The courier who delivered the parcel left it downstairs.
Here, it is the object of the main clause, not a repeated object inside the relative clause, so it is correct.
7. The limits of this topic and using it in speech
This rule covers only who, which and that. Expressing place, time and possession with where, when and whose, placing prepositions in relative clauses, omitting the relative pronoun, and using commas to change meaning are separate topics in the same section.
In everyday speech, defining relative clauses are especially useful when you need to specify exactly who or what you mean: in a complaint, when describing a lost object, or when recommending someone whose name you do not know. The clause then acts like a temporary name.
That is often preferred after all, everything, something, anything and superlatives. This is a useful usage preference, not a universal ban on which. At this stage, focus on confidently building natural examples with that.
Everything that arrived this morning is still in the hall.
Everything that arrived this morning is still in the hall.
That is natural after everything here; it is the subject of arrived.
The guard who checks the passes remembers every face.
The guard who checks the passes remembers every face.
You do not know the person's name, so the relative clause identifies them.
Common mistakes
Incorrect:The engineer which checked the wiring left a note.
Correct:The engineer who checked the wiring left a note.
Engineer refers to a person, so which is not suitable in this standard pattern. The smallest correction is who, or alternatively that.
Incorrect:The novel who won the prize is already sold out.
Correct:The novel which won the prize is already sold out.
Novel refers to an inanimate object without personification here, so use which or that.
Incorrect:The technician what repaired the boiler forgot his torch.
Correct:The technician who repaired the boiler forgot his torch.
In this standard pattern, what cannot act as a relative pronoun after a noun; use who, which or that to introduce the defining relative clause.
Incorrect:The bag that I lost it turned up at reception.
Correct:The bag that I lost turned up at reception.
That already acts as the object of lost, so the extra it repeats the same role.
Incorrect:The woman lives upstairs teaches at the college.
Correct:The woman who lives upstairs teaches at the college.
Without the relative pronoun, the two clauses run together without a grammatical link. Who connects the relative clause to the noun and also acts as its subject.
Incorrect:I have a friend she designs board games.
Correct:I have a friend who designs board games.
She starts a separate clause rather than a relative clause, leaving two clauses next to each other without a link.
Incorrect:The instructions which comes with the router are in four languages.
Correct:The instructions which come with the router are in four languages.
The relative-clause verb agrees with instructions, not the nearby router, so use come without -s.